Once you have received the items, you have 14 days to return them in accordance with our return policy. The items must be in their original condition. Please note that returned sportswear will only be accepted if the sportswear was tried on with underwear and is returned clean, without any tears and with all tags and labels attached. A prepaid shipping label is available for download, the return fees will be then deducted from your refund.
Before initiating a return, please read our detailed return requirements: oneractive.com/HelpReturns
Refusing delivery of the package
If you change your mind before receiving the items, you can refuse the package upon delivery and use your right of withdrawal. In this case, your package will automatically be returned to us by the carrier – however, you must inform us about this. You can find our detailed cancellation policy in our general terms and conditions: oneractive.com/pages/terms-conditions
Otherwise, the above-mentioned return conditions apply.
We hope that our items will arrive in perfect condition and to your complete satisfaction. Should your item, however, be faulty, please contact our customer care team immediately upon receiving your package.
To allow fast processing, please inform us directly of the reason of your complaint, stating your order details, and send us a few pictures of the faulty item. We will issue you a refund or a gift card as soon as possible – after all, we want you to be happy with your order!
As soon as your return has been received, it will be subjected to a quality check and, after successfully passing it, we will refund to you the price paid for the item(s) within 5-7 business days. Depending on your bank’s processing time, it may take 4-6 business days for your refund to show on your bank statement. Please note that the return fees are being deducted from your refund.
ONER ACTIVE GMBH IS NOT RESPONSIBLE FOR STOLEN OR LOST GOODS.