NEED TO RETURN
SOMETHING?

IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:

In general:
  • return your item in the original packaging
  • submit your return within 14 days* after receiving your package
  • only return the wrong/faulty item, if our customer care team asks you to
  • treat the activewear with care when trying it on
  • wear underwear when trying them on
  • not remove any labels or tags
  • *up to 42-day returns policy for Silver & Gold Loyalty Club members

DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!

HOW DO I RETURN AN ITEM?

Having to return something can be annoying – we know. We have therefore tried to make this process as easy as possible for you.
Simply go to oneractive.com/Returns and get your prepaid shipping label.

Return fees:

The return fees are being deducted from your refund.

Refund:

Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund to show on your bank account.
For more info, read our returns policy.