NEED TO RETURN
SOMETHING?

IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:

In general:
  • return your item in the original packaging
  • submit your return within 30 days (45 days for Silver & 60 days for Gold Loyalty Club Members) after receiving your package
  • only return the wrong/faulty item, if our customer care team asks you to
  • treat the activewear with care when trying it on
  • wear underwear when trying them on
  • not remove any labels or tags

DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!

HOW DO I RETURN AN ITEM?

Having to return something can be annoying – we totally get that. So, to make it as easy as possible for you, simply go to oneractive.com/Returns and get your prepaid shipping label.

REFUND & STORE CREDIT

When registering a return, you can choose either to receive a refund or store credit (Gift Card) as compensation.

Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund/gift card to be issued.

For more info, read our returns policy.

RETURN FEES

:
If you choose to receive a refund, the return costs are .
If you choose to receive a Gift Card, the return is free of charge.

Depending on the return option you choose, the return fees will be deducted from your final refund or store credit (Gift Card).

Show all rates
Location Compensation Cost
Albania Store Credit
Refund
$19.99 USD
$29.99 USD
Andorra Store Credit
Refund
$19.99 USD
$29.99 USD
Argentina Store Credit
Refund
$19.99 USD
$29.99 USD
Armenia Store Credit
Refund
$19.99 USD
$29.99 USD
Bahamas Store Credit
Refund
$19.99 USD
$29.99 USD
Bangladesh Store Credit
Refund
$19.99 USD
$29.99 USD
Bermuda Store Credit
Refund
$19.99 USD
$29.99 USD
Bolivia Store Credit
Refund
$19.99 USD
$29.99 USD
Brazil Store Credit
Refund
$19.99 USD
$29.99 USD
Cambodia Store Credit
Refund
$19.99 USD
$29.99 USD
Cayman Islands Store Credit
Refund
$19.99 USD
$29.99 USD
China Store Credit
Refund
$19.99 USD
$29.99 USD
Costa Rica Store Credit
Refund
$19.99 USD
$29.99 USD
Georgia Store Credit
Refund
$19.99 USD
$29.99 USD
Ghana Store Credit
Refund
$19.99 USD
$29.99 USD
Guyana Store Credit
Refund
$19.99 USD
$29.99 USD
Honduras Store Credit
Refund
$19.99 USD
$29.99 USD
Hong Kong Store Credit
Refund
$19.99 USD
$29.99 USD
India Store Credit
Refund
$19.99 USD
$29.99 USD
Indonesia Store Credit
Refund
$19.99 USD
$29.99 USD
Israel Store Credit
Refund
$19.99 USD
$29.99 USD
Japan Store Credit
Refund
$19.99 USD
$29.99 USD
North Macedonia Store Credit
Refund
$19.99 USD
$29.99 USD
Malaysia Store Credit
Refund
$19.99 USD
$29.99 USD
Mauritius Store Credit
Refund
$19.99 USD
$29.99 USD
Mexico Store Credit
Refund
$19.99 USD
$29.99 USD
Pakistan Store Credit
Refund
$19.99 USD
$29.99 USD
Philippines Store Credit
Refund
$19.99 USD
$29.99 USD
Singapore Store Credit
Refund
$19.99 USD
$29.99 USD
South Africa Store Credit
Refund
$19.99 USD
$29.99 USD
Taiwan Store Credit
Refund
$19.99 USD
$29.99 USD
Thailand Store Credit
Refund
$19.99 USD
$29.99 USD
Uruguay Store Credit
Refund
$19.99 USD
$29.99 USD
Venezuala Store Credit
Refund
$19.99 USD
$29.99 USD