JOIN OUR ONERYOU LOYALTY CLUB
OnerYou Loyalty and Rewards Club Terms and Conditions
Last updated: 23 October 2026
1. About These Terms
1.1 OnerYou is Oner Active's loyalty and rewards club, created to celebrate you and your loyalty. It is operated by Oner Active UK Limited ("Oner Active", "we", "us" or "our"). We are a limited company, registered in England. Our registered company number is 13189442, and our registered office is at 230 City Road, London, EC1V 2QY, England.
1.2 These OnerYou Loyalty Club Terms and Conditions (the "Loyalty Terms") govern your participation in OnerYou as a Member. By registering for OnerYou and confirming your acceptance of these Loyalty Terms, you agree to be bound by them. Where you earn or redeem Points after these Loyalty Terms have been made available to you, your future participation in OnerYou will be governed by these Loyalty Terms.
1.3 Where you purchase Oner Active products through our Website, your purchase will be governed by our Terms and Conditions of purchase, available at https://www.oneractive.com/pages/terms-conditions, which apply separately to that transaction. Our use of your personal data in connection with OnerYou is governed by our Privacy Policy, available at https://www.oneractive.com/pages/privacy-policy.
1.4 Nothing in these Loyalty Terms affects your statutory rights as a consumer.
2. Definitions
| Term | Meaning |
|---|---|
| "Account" | Your personal OnerYou member account on the Website. |
| "Benefits" | The benefits available to Members at each Tier, as set out in clause 4 and on the Dashboard. |
| "Birthday Bonus" | The number of Points as notified to you via your Dashboard, credited annually in connection with your registered birthday, subject to clause 5.4. |
| "Bonus Points" | Additional Points awarded during promotional periods, subject to clause 5.5. |
| "Dashboard" | The Member dashboard on the Website from which Members can view their Points balance, Tier status and Rewards history. |
| "Earning Rate" | The Points earned per $1 of Qualifying Spend, which varies by Tier as set out in clause 4. |
| "Member" | An individual who has successfully registered for OnerYou and whose membership has not been cancelled, suspended or terminated. |
| "Oner Points" or "Points" | The points currency of OnerYou, earned and redeemed in accordance with these Loyalty Terms. Points have no cash value (meaning they cannot be exchanged or redeemed for cash). |
| "Qualifying Spend" | Net purchase price of Oner Active products on the Website, after deducting shipping, taxes, gift card payments, reward voucher amounts and refunded items, as further described in clause 5.1. |
| "Referral" | A successful referral under clause 7. |
| "Reward" | A benefit obtained by redeeming Points under clause 6. |
| "Tier" | A membership level determined by a Member's annual Qualifying Spend as set out in clause 4. |
| "Tier Period" | The rolling 12-month period used to assess a Member's Qualifying Spend for Tier purposes. |
| "Website" | The Oner Active website or regional storefront through which you register for OnerYou or participate in the programme, including www.oneractive.com. |
| "Welcome Bonus" | A one-time award of Points credited to a Member's Account on first attaining each Tier, the amount of which varies by Tier as set out in the table at clause 4.1. |
3. Membership
3.1 Eligibility. To join OnerYou you must be an individual aged 18 or over, acting for personal non-commercial purposes. OnerYou is for individuals only and is not open to businesses, resellers or employees of Oner Active. OnerYou accounts are linked to the regional storefront through which you register. Different regional storefronts may have different currencies, thresholds and Benefits. This does not affect any rights you may have under applicable law to access or purchase from another regional storefront.
3.2 How to join. Simply create an account to join our community and start collecting Points. You may also opt in through an existing account. Membership is free; no purchase is necessary.
3.3 One account per person. You may only hold one OnerYou Account. Your OnerYou membership is personal and cannot be shared. Accounts may not be transferred or used by anyone else. If we reasonably suspect that multiple Accounts have been opened by the same person, we may temporarily suspend the relevant Account(s) or Points while we investigate. Where we reasonably determine, following review, that duplicate Accounts have been opened by the same person, we may merge or close the duplicate Account(s). Legitimately earned Points may be transferred to the remaining Account, but Points earned through fraud, misuse or in breach of these Loyalty Terms may be removed.
3.4 Accuracy of information. You must provide and maintain accurate account details and keep your login credentials secure. You must notify us promptly of any unauthorised access to your Account. We are not responsible for any failure to deliver Points, Benefits or communications resulting from inaccurate or outdated account details.
4. Tiers, Benefits and Welcome Bonus
4.1 OnerYou has five Tiers based on total Qualifying Spend over a rolling 12-month Tier Period. The Tiers, thresholds and associated Benefits are as follows (for purchases made in USD, Tier thresholds, Qualifying Spend and referral discounts will be calculated in USD as displayed on the relevant regional Website):
| Tier | Annual Qualifying Spend | Earning Rate | Welcome Bonus | Extended Returns | Early Access |
|---|---|---|---|---|---|
| Bronze | Up to $349.99 | $1 = 100 Points | 350 Points | Standard | None |
| Silver | $350 – $699.99 | $1 = 125 Points | 750 Points | 45 days | None |
| Gold | $700 – $999.99 | $1 = 150 Points | 1,000 Points | 60 days | 1 day |
| Platinum | $1,000 – $2,199.99 | $1 = 160 Points | 1,250 Points | 60 days | 2 days |
| Diamond | $2,200 and above | $1 = 170 Points | 1,500 Points | 75 days | 2 days |
4.2 Tier progression and retention. You progress to a higher Tier as soon as your cumulative Qualifying Spend in the Tier Period reaches that Tier's threshold. Your Tier status is valid for 12 months from the date you reach it. Your Tier will only change when you either reach the spend required for a higher Tier or fail to meet the spend required to maintain your current Tier over the past 12 months, in which case you will move down to the appropriate Tier at the end of that 12-month period. In addition, if a return causes your cumulative Qualifying Spend to fall below the threshold for your current Tier, your Tier status will be adjusted downwards to the appropriate Tier at the point the return is processed. This does not affect your statutory cancellation, withdrawal, warranty or other consumer rights.
4.3 Welcome Bonus. When you sign up to OnerYou, you will receive a Welcome Bonus of 350 Oner Points. As you progress through the Tiers, a further Welcome Bonus is credited to your Account on first attaining each higher Tier, in the amounts set out in the table at clause 4.1. The Welcome Bonus is a one-time credit per Tier — it is not re-credited if you re-attain a Tier you previously held.
4.4 Early access. Gold Members receive 1-day early access to new capsule launches. Platinum and Diamond Members receive 2-day early access. Early access is offered at our discretion, subject to availability, and does not apply to every launch. We reserve the right to vary early access Benefits at any time.
4.5 Extended returns. Extended return periods run from the date of delivery, apply to purchases made whilst you hold the qualifying Tier, and are subject to our standard returns policy in all other respects.
5. Earning Points
5.1 Qualifying Spend. Points are earned on Qualifying Spend at the Earning Rate for your Tier. Qualifying Spend means the net purchase price of Oner Active products purchased on the Website whilst logged in to your Account, after deducting shipping, taxes, gift card payments, reward voucher amounts and any refunded items. Points are not earned on those excluded amounts. Points are earned on sale and discounted items.
5.2 Purchases made whilst logged out. If you make a purchase without being logged in to your Account, including where you check out as a guest, your Points will be held for you. Create your account using the same email address used at checkout so we can unlock them for you. Contact our Customer Experience Team at support@customercare.oneractive.com with proof of purchase and we will credit them to your Account. Claims must be made within 30 days of the purchase.
5.3 Social media engagement. You can earn the following one-time Points awards (per platform, per Member) by completing the relevant action through the Dashboard:
| Activity | Points |
|---|---|
| Follow Oner Active on Instagram | 100 |
| Follow Oner Active on TikTok | 100 |
| Follow Oner Active on Facebook | 100 |
Points are awarded automatically when you complete the relevant action through the Dashboard whilst logged in to your Account. We do not independently verify social media follows and Points are awarded solely on the basis of the action being completed through the Dashboard. Social media engagement Points are awarded once per platform per Member and cannot be re-earned. We reserve the right to withdraw social media engagement Points at any time. Any withdrawal or change will apply prospectively only and will not affect Points already earned, unless those Points were credited in error or obtained through fraud or misuse.
5.4 Birthday Bonus. Members who have registered their date of birth in their Account will receive 750 Points on or around their birthday each year. The date of birth must be registered in your Account at least 30 days before the relevant birthday in order to receive the Birthday Bonus in that year. If your birthday falls within 30 days of registering your date of birth, your Birthday Bonus may be granted with a delay of up to 30 days.
5.5 Bonus Points. We may offer additional Bonus Points during promotional periods or special events. Promotional Bonus Points will be subject to specific terms communicated at the time, including any end date. We reserve the right to end any promotion at any time. Any withdrawal or change will apply prospectively only and will not affect Points already earned, unless those Points were credited in error or obtained through fraud or misuse.
5.6 Points crediting. In most cases, your Points will appear in your Account immediately. In rare cases this may take up to 24 hours. Claims for missing Points must be submitted within 30 days of the relevant activity.
5.7 Points on returns. If you return a product for which Points were earned, those Points will be deducted from your Account once the return and refund are processed. If this causes your Qualifying Spend to fall below your current Tier's threshold, your Tier may be affected accordingly. If you have insufficient Points to cover the deduction, the shortfall will be applied against future Points earned.
5.8 No cap on accumulation. There is no limit on the number of Points a Member may accumulate, save that we reserve the right to remove Points where we reasonably consider they have been earned through misuse, fraud or conduct inconsistent with these Loyalty Terms (including purchasing for resale), in accordance with clause 10.2.
6. Redeeming Points
6.1 Minimum threshold. A minimum balance of 4,000 Points is required before you can redeem. You cannot redeem below this threshold.
6.2 How to redeem. You can redeem your Points directly at checkout. Simply log in to your Account, add your items to the cart, and apply your Points at checkout to receive a voucher deduction. The current redemption rate, as displayed on your Dashboard from time to time, sets out the value of your Points at checkout.
6.3 Restrictions. Points and Rewards:
- (a) cannot be redeemed for or exchanged into cash in any circumstances;
- (b) cannot be used to pay for shipping or to purchase gift cards;
- (c) can be used during mid-year promotions and Black Friday events, but cannot otherwise be combined with other promotional, affiliate or athlete codes;
- (d) are earned on the net purchase price of a transaction in which a Reward voucher is applied (i.e. Points are earned on the value of the transaction after the Reward voucher deduction has been applied); and
- (e) are personal to you and cannot be transferred, sold, gifted or assigned to anyone else.
6.4 Effect on Tier. Redeeming Points does not reduce your Qualifying Spend or affect your Tier status.
6.5 Voucher expiry. Lost voucher codes can be retrieved from "Reward History" - simply log in to your Account, open your OnerYou Profile, and click on Reward History. Reward voucher codes are valid for 12-months from the date of issue, unless a longer period is required by applicable law.
6.6 Returns involving Reward vouchers. If you return an item purchased using a Reward voucher, Points will be credited back to your Account in respect of any Points-earned element of the original transaction. However, no cash refund will be given in respect of any Reward voucher value applied to the original transaction.
7. Referral Programme
7.1 Making a referral. You can refer friends and family to Oner Active using your unique referral link, which can be found in your Dashboard. A Referral is successful when:
- (a) the referred friend clicks your referral link;
- (b) creates a new Account using an email address not previously registered with Oner Active;
- (c) accepts these Loyalty Terms at the point of Account creation; and
- (d) places a qualifying first order of $51 or more through the Website.
7.2 Rewards. On a successful Referral:
- (a) you will receive 10,000 Points, credited to your Account once the Referral is confirmed; and
- (b) the referred friend will receive $10 off their qualifying first order.
7.3 Fraud prevention and restrictions. Our referral programme is administered through Yotpo, which operates automated controls to protect the integrity of the scheme, including: IP address and user agent matching to detect anomalous referral patterns; email verification via a referral welcome popup; email similarity detection to identify and block self-referrals made using minor email variations; and dynamic coupon generation to prevent mass coupon creation. In addition:
- (a) you may not refer yourself or anyone with an existing Oner Active Account;
- (b) referral links must not be posted on deal sites, coupon sites or any platform where they are made available to unrelated third parties; and
- (c) we reserve the right to withhold or reverse referral Points and referred-friend discounts where we reasonably determine that a Referral is fraudulent, duplicated or otherwise ineligible under these Loyalty Terms.
8. Points Expiry
8.1 Points are valid for 12 months from the date they are earned, unless a longer period is required by applicable law. We may notify you before Points expire where required by applicable law. Unredeemed Points automatically expire after that period and cannot be reinstated.
8.2 Closure of your Account (whether by you or by us) will result in the immediate forfeiture of all Points in your Account. Forfeited Points are non-transferable and cannot be reinstated on any new Account.
9. Nature of Points
Oner Points are linked to your personal Account. Points:
- (a) have no cash value and cannot be exchanged for cash in any circumstances;
- (b) are personal to you and cannot be transferred, sold, gifted or assigned to anyone else;
- (c) do not constitute property and confer no proprietary rights; and
- (d) may not be earned through automated means, bots, scripts or any other artificial or unauthorised method, including by purchasing for the purpose of resale.
10. Fair Use, Suspension and Termination
10.1 Fair use. You must use OnerYou honestly and for personal purposes only. You must not: open multiple Accounts; use automated means to earn Points; transfer or sell Points or Rewards; make excessive returns that we reasonably consider to constitute abuse of OnerYou or our returns policy; misrepresent information in connection with your Account or any Referral; purchase Oner Active products for the purpose of resale; or engage in any fraudulent or illegal conduct in connection with OnerYou.
10.2 Removal of Points. We may remove, adjust, withhold or temporarily suspend Points from your Account where:
- (a) they were credited in error;
- (b) a return or refund is processed in respect of the transaction to which the Points relate;
- (c) we reasonably suspect fraud, abuse or breach of these Loyalty Terms, including purchasing for resale, in which case we may temporarily suspend the relevant Points while we investigate; or
- (d) a transaction is reversed or charged back.
Where Points are temporarily suspended on grounds of suspected fraud or misuse, we will endeavour to notify you unless doing so would compromise an investigation. We may permanently remove Points on grounds of fraud, abuse or breach of these Loyalty Terms only where we reasonably determine, following review, that the Points were credited or obtained through fraud, abuse or breach of these Loyalty Terms.
10.3 Cancellation by you. You may cancel your OnerYou membership at any time by contacting our Customer Experience Team. On cancellation, your Account will be closed and all Points immediately forfeited.
10.4 Suspension or termination by us. We may suspend, cancel or terminate your OnerYou membership if we reasonably determine that you have breached these Loyalty Terms or engaged in fraudulent, abusive or dishonest conduct in connection with OnerYou. On termination for fraud, abuse, dishonest conduct or material breach of these Loyalty Terms, Points obtained through such conduct may be forfeited. Any other forfeiture of Points will be subject to applicable consumer law and must be proportionate in the circumstances.
10.5 Termination of OnerYou. We may terminate the OnerYou programme on not less than 90 days' prior notice. During that period Members will be given the opportunity to redeem outstanding Points before the programme closes. We shall not be liable for Points forfeited on programme termination, except as required by applicable law.
11. Changes to These Terms
We may make changes to OnerYou or these Loyalty Terms where the change is objectively justified, for example to reflect changes in law or regulatory requirements, to prevent fraud or misuse, to address technical or operational changes, to reflect changes to our business or third-party service providers, or to introduce new features or improvements.
Any change will be reasonable and proportionate and will apply prospectively only. Unless required by law or necessary to prevent fraud or misuse, we will not materially reduce the value, validity or redemption options of Points or Reward vouchers already earned before the change takes effect.
Where a change is material and adversely affects your rights, we will give you at least 30 days' prior notice by email or other durable means where required by applicable law. You may cancel your membership before the change takes effect. Non-material or beneficial changes may take effect immediately. Urgent changes required by law, security or fraud prevention may take effect immediately, but we will notify you without undue delay.
12. Liability
12.1 We are not liable for any indirect or consequential loss or damage arising from your participation in OnerYou, including any failure to credit Points or deliver Benefits resulting from circumstances outside our reasonable control. Nothing in these Loyalty Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot lawfully be excluded or restricted.
12.2 Points and Tier status have no financial value. We are not liable for the forfeiture of Points or Benefits on cancellation or termination of your membership or the OnerYou programme, except as required by applicable law.
12.3 Subject to clause 12.1, our total liability to you in connection with OnerYou, whether in contract, tort (including negligence) or otherwise, will be limited to losses caused by slight negligence, subject always to mandatory consumer rights.
13. Data Protection
Our use of your personal data in connection with OnerYou is governed by our Privacy Policy, available at https://www.oneractive.com/pages/privacy-policy.
14. Governing Law
These Loyalty Terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
If you are a consumer resident in the European Union, this choice of law does not affect the protection you have under mandatory consumer protection laws of the country in which you habitually reside.
You may bring proceedings against us in the courts of England and Wales or, where applicable mandatory consumer jurisdiction rules allow, in the courts of the country in which you live. We may bring proceedings against you only in the courts of the country in which you live, unless applicable law allows otherwise. EU consumers are not deprived of mandatory consumer protections in their country of residence.
15. Contact
For any questions about OnerYou, please contact our Customer Experience Team:
- Email: support@customercare.oneractive.com
- Contact Us page: www.oneractive.com/pages/contact
